Dewbow Capitol

  • Monday - Friday : 09 am - 05 pm EST

Return Policy

Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 30-day return policy on most items.

Unopened Items

Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items

Opened items are not eligible for returns. This includes:

  • Items that have been opened or removed from the original packaging
  • Items that have visible indications that the package has been opened
  • Opened cases that are no longer factory sealed

Other Items Not Eligible for Return

Certain items on the site are not eligible for return, regardless of whether an item is open or unopened. Categories of items that cannot be returned may include collectible items, and any other item noted as ineligible for return on the product details page.

Damaged and Defective Items

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:
  • Minor cosmetic paint issues
  • Package condition

How to Return an Item

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

Return Shipping - Domestic Customers

If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a Dewbow Capitol return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the shipping carrier and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
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